1. Definitions

For the purposes of these General Terms and Conditions, the following definitions apply:

Provider
NextLevel & Wellbeing Integral Institute, Hurler Str. 62, 46459 Rees, Germany, KVK 97773425, VAT ID NL005287311B49.

Client
Any natural or legal person who purchases, books, or uses the Provider’s Services.

Consumer
A Client who is a natural person acting for purposes outside their trade, business, or profession within the meaning of European Union consumer law.

Business Client
A Client acting in the course of a trade, business, or profession.

Services
All services and products offered by the Provider, including but not limited to coaching, mentoring, consulting, training programs, Speaker Services, events, memberships, and digital content.

Speaker Services
Professional speaking engagements, including keynote speeches, lectures, panels, and presentations delivered at events.

Training Services
Training programs, workshops, seminars, courses, masterminds, and educational events delivered online, offline, or in hybrid form.

Digital Content
Any digital materials, recordings, online courses, documents, tools, or other digital products provided by the Provider.

Agreement
Any agreement between the Provider and the Client concerning the delivery of Services, whether concluded in writing, electronically, or by acceptance of an offer.

Offer
Any written or electronic proposal, quotation, sales page, or booking description issued by the Provider.

2. Applicability and Order of Documents

These General Terms and Conditions apply to all Offers, Agreements, Services, and legal relationships between the Provider and the Client.

Any general terms and conditions used by the Client are expressly excluded unless explicitly accepted in writing by the Provider.

In the event of any inconsistency between documents, the following order of precedence applies:

1. A separately legal valid, signed written agreement.
2. A written Offer or confirmation.
3. These General Terms and Conditions.

3. Scope of Services

The Provider offers, among others:
• coaching services
• mentoring and consulting
• educational and training programs
• Speaker Services
• workshops, conferences, and corporate events
• online and offline events
• Digital Content

The exact scope, duration, format, and conditions of each Service are defined in the applicable Offer, Agreement, or sales page.

4. Nature of Services and Disclaimer

All Services provided by the Provider are non medical, non therapeutic, non psychological, and non clinical in nature.

The Services do not replace medical, psychological, psychiatric, legal, financial, or therapeutic advice or treatment.

The Services are based on professional experience, knowledge transfer, guidance, and support. The Client remains fully responsible for their own decisions, actions, implementation, and results.

5. No Guarantee of Results

The Provider does not guarantee any specific outcomes, results, income, performance improvements, or levels of success.

Any examples, case studies, or references are illustrative only and do not constitute a promise or guarantee of individual results.

Results depend on factors beyond the Provider’s control, including the Client’s engagement, implementation, experience, market conditions, and personal or business circumstances.

6. Speaker Services

Speaker Services are delivered under individually agreed conditions regarding scope, format, duration, location, and fees.

The Client is responsible for providing suitable technical, organizational, and logistical conditions, including audio visual equipment and a safe working environment.

Unless expressly agreed otherwise in writing, recording, photographing, or live streaming Speaker Services is not permitted without the Provider’s prior written consent.

Unless specific cancellation terms have been agreed in writing, cancellations made less than fourteen days before the scheduled event entitle the Provider to the full agreed fee otherwise 70% of agreed remuneration. 

In cases of force majeure, including illness or events beyond the Provider’s reasonable control, the Provider may reschedule the engagement or offer a suitable alternative.

7. Individual Coaching, Mentoring and Consulting Sessions

Individual sessions are provided as professional Services focused on guidance, reflection, and strategic support.

Sessions may be delivered online or offline, as agreed.

Unless expressly agreed otherwise:
• sessions must be used within the period stated in the Offer

• any session not used within this period automatically expires
  • sessions cancelled less than 48 hours before the scheduled time are deemed to have taken place
  • expired, cancelled late, missed, or unused sessions are considered fully performed and are not subject to refund, credit, or compensation

The Client remains fully responsible for decisions and actions arising from the sessions.

8. Training Services, Events and Online Courses

Training Services may be delivered live online, live offline, hybrid, or as pre recorded Digital Content.

The Provider reserves the right to make reasonable changes to the program structure, schedule, facilitators, or content, provided that the overall purpose remains unchanged.

Access to Digital Content is granted for the period specified in the Offer and is for personal use only unless explicitly agreed otherwise.

Materials, recordings, and content are protected by intellectual property rights and may not be reproduced, distributed, recorded, or resold without prior written consent.

The Client is not permitted to share, transfer, sublicense, provide access to, or otherwise make Digital Content, login credentials, recordings, materials, or any part of the Training Services available to any third party.

Any unauthorized sharing or use by a third party constitutes a material breach of these Terms and may result in immediate suspension or termination of access without refund, without prejudice to the Provider’s right to claim damages or take further legal action.

Participation in Training Services does not guarantee certifications or professional outcomes unless explicitly stated.

9. Membership Programs and Business Woman Mastery Club

Membership programs provide access to educational content, group sessions, events, and community activities.

Membership details, pricing, duration, and renewal terms are defined in the applicable Offer.

Membership fees are payable in advance and are non refundable once the membership period has started, unless mandatory consumer law provides otherwise.

The Provider may modify content or structure provided that the overall value and purpose of the membership are maintained.

The Provider may suspend or terminate membership in case of non payment, violation of these Terms, or disruptive behavior, without entitlement to a refund.

10. Prices and VAT

Unless explicitly stated otherwise in writing, all prices and fees are agreed and displayed as net amounts excluding VAT.

VAT is charged in accordance with applicable European Union VAT regulations and depends on the Client’s status and country.

If a valid VAT ID is not provided before invoicing, VAT will be charged in accordance with consumer VAT rules.

If a price is stated as including VAT, this must be clearly and expressly indicated in the written offer, contract or invoice.

The Client remains responsible for the correct settlement of VAT in accordance with applicable law.

Payment descriptions or internal notes by the Client do not modify the agreed price or VAT obligations.

11. Payment Terms

Payment must be made in advance unless explicitly agreed otherwise in writing.

The Provider reserves the right to suspend Services or access to Digital Content until full payment has been received.

The Client is not entitled to suspend payment or offset amounts due.

In case of late payment, statutory interest and collection costs may be charged in accordance with Dutch law.

12. Right of Withdrawal for Consumers

Consumers purchasing Services or Digital Content online have a statutory right of withdrawal unless an exception applies.

By booking Services that start immediately or accessing Digital Content, the Consumer expressly agrees that performance may begin immediately and acknowledges that the right of withdrawal is waived once performance has started.

13. Cancellation and Refund Policy

Specific cancellation and refund conditions are defined in the applicable Offer or Agreement.

Unless expressly stated otherwise:
• completed Services are non refundable
• Digital Content is non refundable once access is granted
• missed sessions or events are not refunded

Early termination by the Client does not entitle the Client to a refund unless mandatory law provides otherwise.

14. Intellectual Property

All materials, concepts, frameworks, recordings, tools, and content remain the exclusive intellectual property of the Provider unless explicitly agreed otherwise in writing.

The Client may not reproduce, distribute, resell, publish, record, or create derivative works based on the materials.

Any unauthorized use, disclosure, distribution, or exploitation of the Provider’s intellectual property constitutes a material breach of these Terms and an infringement of intellectual property rights.

In such a case, the Provider reserves the right to seek injunctive relief, damages, and appropriate compensation in accordance with applicable law, as well as to recover reasonable legal and enforcement costs, without prejudice to any other rights or remedies available under law.

15. Confidentiality

Both parties shall treat all confidential information obtained in connection with the Services as strictly confidential unless disclosure is required by law.

This obligation survives termination of the Agreement.

16. Liability

The Provider is not liable for indirect or consequential damages, including loss of profit, data, reputation, or business opportunities.

The Provider’s total liability is limited to the amount paid by the Client for the relevant Service, unless mandatory law provides otherwise.

The Provider is not liable for decisions made by the Client based on the Services.

17. Data Protection

Personal data is processed in accordance with the Privacy Policy, which forms an integral part of these Terms.

18. Governing Law and Jurisdiction

These Terms and all Agreements are governed exclusively by Dutch law.

Any disputes shall be submitted to the competent court in the Netherlands, unless mandatory law provides otherwise.

19. Final Provisions

If any provision is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.

The Provider reserves the right to amend these Terms. The most current version is published on the website.